Privacy Policy

How we handle your data in compliance with UK GDPR.

Last updated: February 2026

This Privacy Policy explains how MPRC collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

MPRC is a technology repair and retail business based in Kingswood, Bristol, United Kingdom. For data protection enquiries, please contact us via the contact details shown on our website.


2. What Data We Collect

We may collect and process:

  • Name
  • Phone number
  • Email address
  • Device details (make, model, fault description, IMEI/serial where required)
  • Purchase or repair history
  • CCTV imagery in store (for safety and security)

We do not intentionally collect sensitive personal data.


3. How We Use Your Data

We use personal data to:

  • Provide repair services or product sales
  • Contact you regarding quotes, approvals, or collections
  • Process payments and maintain business records
  • Provide warranty support
  • Meet legal or regulatory obligations
  • Improve our services and customer experience

We only use your data where we have a lawful basis, including: Contract performance, Legal obligation, Legitimate business interests, or Your consent (where required).


4. Data Sharing

We may share limited data with parts suppliers or distributors (for ordering components), Payment processors, IT or website service providers, and Law enforcement or regulators where legally required.

We never sell your personal data.


5. Data Storage & Security

We take reasonable technical and organisational measures to protect data, including: Secure systems and password controls, Restricted staff access, and Physical security in store.

No system is completely secure, but we work to industry-standard protections.


6. Data Retention

We keep data only as long as necessary for Warranty and service records, and Accounting and legal requirements.

Typical retention is up to 6 years where legally required.


7. Your Rights

Under UK GDPR, you may:

  • Request access to your data
  • Request correction of inaccurate data
  • Request erasure where applicable
  • Object to certain processing
  • Request data portability

Requests can be made using our contact details on the website. You also have the right to complain to the Information Commissioner’s Office (ICO).


8. Cookies

Our website may use cookies for Basic site functionality and Analytics and performance. You can control cookies via your browser settings.


9. Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always appear on this page.